If are getting many errors through the program, try running the Database Repair function found on the Utilities menu. A database repair is not needed each time there is an error unless the errors seem to take a ‘domino’ effect to the system.
Before doing a repair, try exiting out of Horse Show for Windows and going back in. If this does not seem to help, run the database repair.
Rebooting your computer may also help. It may clear up memory issues that may be causing the program to function poorly.
If you are locked out of the system because of a database error and you have Microsoft Access2000 or greater installed on your computer, open the show database from there and you will be prompted to repair it.
If you do not own Access, try running the Database Utility Program (ctdbUtil.exe) from the Horse Show for Windows folder on the Start | All Programs menu (outside of HSW) and choose Compact and Repair.
If this still doesn’t allow you back into the program, you have a few options:
- email the database to us at email@example.com and we will see if we can repair it (our support staff needs access to a computer and the internet so timing may or may not allow for this);
- use a backup of your database and just re-enter any data that might have been lost or;
- rename the corrupted database and allow the program to generate an empty one to start from scratch.
The database is a file called show.mdb and can be emailed to support at firstname.lastname@example.org along with information on the problem you are having so we can look it over and come up with solution. You can attach the file directly if it’s small enough (different email managers have different size requirements and won’t send attachments that are too big or potentially hazardous) or compress it using WinZip or other compression software and then sending the compressed file. The show.mdb file usually resides in your HrsWin folder. Depending on how your file manager is set up, the database may or may not show the .mdb extension.